00.FAQ// frequently asked questions

Common questions,
straight answers.

// if something is missing, ask on Telegram

01.GENERAL
What is Supanode?

High-performance RPC and data infrastructure for Solana, Hyperliquid, Polymarket, Monad, and BNB — shared and dedicated nodes, real-time streaming, indexers, and transaction landing. A brand operated by Hightower LLC, Bishkek, Kyrgyz Republic.

What services do you offer?

Shared and dedicated RPC, gRPC streaming (Yellowstone-compatible), ShredStream, WebSocket feeds, TPU transaction landing, and ClickHouse indexers — across five ecosystems. See /services for the full catalog with limits and pricing.

Why choose Supanode over other providers?

We build and trade on this infrastructure ourselves, so we know the difference between advertised and real performance. Nodes run in top-tier datacenters next to major validator clusters, plans state their limits openly, and you talk to engineers directly in Telegram.

Which ecosystems do you support?

Solana is the primary one. We also cover Hyperliquid, Polymarket, Monad, and BNB — coverage varies per ecosystem. Dedicated nodes for additional chains are available on request, in your region and on your hardware. See /services for the breakdown.

How do I get started?

Provisioning is manual via Telegram — message us and we match the right setup to your workload. There is no self-serve dashboard yet.

02.PRODUCTS
What is Data Streaming?

gRPC (yellowstone-compatible, drop-in for Triton clients), Shreds (UDP live + Decoded coming soon), packaged into bundles. Flat monthly pricing.

What is Transaction Landing (TPU Sender)?

Sends transactions directly to upcoming leaders, skipping the public mempool. Pay-per-use via tips (minimum tip 0.001 SOL). Dual-path SWQoS + Jito. Regions: FRA, AMS, TYO.

What is Data Analytics?

An indexer over 6 Solana DEXs — Raydium, Meteora, Pump.fun, PumpSwap, LaunchLab, and Letsbonk.fun — tracking wSOL flows. Query via ClickHouse SQL or REST. Historical data since 2024-01-11, approximately 15-second freshness. Flat monthly pricing.

What is Dedicated?

Custom dedicated nodes built on demand — Solana validators plus additional EVM and SVM chains on request. Custom quote, your region and your hardware.

Do you have rate limits?

Shared plans publish their caps openly — connections and concurrent streams per plan, so the hardware is never oversold. Dedicated nodes have no rate limits: the capacity is yours alone.

What latency can I expect?

Nodes sit in top-tier datacenters next to major validator clusters, so in-region reads and streams arrive within single-digit milliseconds. Exact figures depend on the product and your location — each service page lists its numbers.

03.BILLING & TRIAL
Is there a free trial?

Yes — up to 48 hours on most products (Bundles, Shreds UDP, TPU, Indexer), no card required. Not available on Dedicated. Activate via Telegram.

How does billing work?

Flat monthly subscriptions for streaming and indexer products. Pay-per-use tips for TPU transaction landing. Crypto-only. No per-request bills.

Do you charge per request?

No. Subscription products are flat monthly — no per-request or per-query metering.

Are there hidden fees?

No. Flat monthly subscriptions or pay-per-use tips, all listed on /pricing. Crypto-only billing, no per-request metering, no overage surprises — the price you see is the price you pay.

04.SUPPORT
How is support handled?

Directly via Telegram, with real engineers. No ticketing system.