00.FAQ// frequently asked questions

Common questions,
straight answers.

// if something is missing, ask on Telegram

01.GENERAL
What is Supanode?

RPC and data infrastructure for applications and trading systems. Solana is the primary stack, with focused services for Hyperliquid and Robinhood Chain. Supanode is a brand operated by Hightower LLC in Bishkek, Kyrgyz Republic.

What services do you offer?

For Solana: RPC, WebSocket, Yellowstone gRPC, Raw ShredStream, Historical Indexer, TPU Sender and dedicated nodes. Hyperliquid offers Orderbook streaming and Historical Indexer. Robinhood Chain offers RPC/WebSocket and Historical Indexer. Product and pricing pages describe the available plans and limits.

Why choose Supanode over other providers?

Compare the interfaces your application needs, their published limits and the total cost for your workload. Solana Bundles combine RPC and WebSocket, with Yellowstone gRPC from FOCUS and Raw ShredStream from GROW. Dedicated nodes and historical indexers have separate terms. You can test our current products for up to 24 hours through the portal trial process.

Which ecosystems do you support?

The current website offering focuses on Solana, Hyperliquid and Robinhood Chain. Interfaces and access procedures differ by network. The Chains and product pages show the available services.

How do I get started?

Sign in to the customer portal at https://stg.portal.supanode.xyz. For a free trial, open the Free trial tab and follow the detailed instructions there. For paid access, choose the product and follow its setup instructions. Some services require configuration by the team; contact support if you need help choosing.

02.PRODUCTS
What is Data Streaming?

Live updates delivered through subscriptions rather than repeated polling. Supanode offers Solana WebSocket, Yellowstone-compatible gRPC and Raw ShredStream. They expose different data and require different clients; compare their interfaces and limits before choosing. Hyperliquid Orderbook streaming is a separate product.

What is Transaction Landing (TPU Sender)?

TPU Sender delivers signed Solana transactions through parallel channels, including staked TPU delivery. Access uses a tip in each transaction: the private route requires an issued API key and a minimum 150,000-lamport tip; the public route requires no key and a minimum 200,000-lamport tip. Base fees and priority fees are separate. Check confirmation and execution status through RPC after submission. See the Sender docs for current limits and accepted tip accounts.

What is Data Analytics?

The Solana Historical Indexer provides decoded swap data for Raydium, Meteora, Pump.fun, PumpSwap, LaunchLab and Letsbonk.fun, with ClickHouse SQL and REST access. Historical coverage and table freshness depend on the dataset; check the Indexer data coverage before designing a query. Hyperliquid and Robinhood have separate historical-data products.

What is Dedicated?

Dedicated nodes are configured for an agreed workload. Hardware, network, region, capacity and pricing are scoped with the team. Use the Dedicated page and portal instructions to start a configuration discussion.

Do you have rate limits?

Shared services have published plan limits, including request rates, subscriptions and tracked addresses. Dedicated capacity is sized for your workload; confirm the configuration and limits with the team.

What latency can I expect?

Latency depends on the interface, server region, your application location, filtering and processing. Test the exact endpoint and client from your deployment region. Record the measurement definition, time window and sample size before comparing providers. Product pages and documentation describe the connection options.

How much replay is available?

Solana RPC provides two days of replay; Yellowstone gRPC replay covers 100 slots. These windows describe the respective access interfaces. They are separate from Historical Indexer datasets, which have their own coverage and retention. Use the relevant product documentation for connection and recovery details.

03.BILLING & TRIAL
Is there a free trial?

Request a free trial up to 24 hours for any current product. Start Bundle trials in the portal. For other products, follow the product access instructions; our team confirms availability and setup. Request TPU Sender access from Supanode on Telegram.

How does billing work?

Solana Bundle subscriptions run for 30 days. Standalone subscription products use the period shown on their pricing page, and Dedicated uses a custom quote. TPU Sender uses a tip per transaction, with network fees charged separately. Follow the portal instructions for the selected product.

Do you charge per request?

Subscription products use published plan prices and limits rather than per-request or per-query billing. TPU Sender is different: access uses a tip in each submitted transaction. See the specific product pricing and documentation for its charging unit.

Are there hidden fees?

Check the complete cost for the product you select: subscription price and period, any agreed dedicated setup, or Sender tip and Solana network fees. Published plan limits still apply. Ask support to confirm any configuration or commercial term that is not listed before ordering.

04.SUPPORT
How is support handled?

Contact the team through the website chat or Telegram at https://telegram.me/supanode_tgs. Include the product, deployment region, relevant error and a short description of your workload. Keep API keys and other credentials out of public messages.